Saved Replies let you create pre-written responses that you can quickly use when replying to comments and messages. This saves time and ensures consistent communication.
Creating a Saved Reply
1
Navigate to Saved Replies from the left sidebar.
2
Click "Add Reply".
3
Give it a title (e.g., "Thank You Reply" or "Support Response").
4
Write the reply content. You can use placeholders like {{name}} for personalization.
5
(Optional) Add shortcut text — a short keyword to quickly find this reply.
6
Click "Save".
Using Saved Replies
In the Inbox or when replying to a comment:
- Click the Saved Replies icon in the reply box.
- Browse or search for the reply you need.
- Click to insert it into the reply field, then customize as needed before sending.
Managing Saved Replies
- Edit — Update a saved reply's content, title, or shortcut.
- Delete — Remove replies you no longer use.
- Organize — Use clear titles to keep your replies organized and easy to find.
Tip: Create saved replies for common scenarios: thank you messages, FAQ responses, promotional replies, and support acknowledgments.