Auto-Reply lets you create automated response rules that trigger when specific conditions are met. This helps you provide instant responses to common questions and comments.
Creating an Auto-Reply Rule
1
Navigate to Auto-Reply from the left sidebar.
2
Click "Create Rule".
3
Give your rule a name (e.g., "Welcome Message" or "FAQ Response").
4
Set the trigger conditions:
- Keyword Match — Trigger when a message contains specific words.
- Platform — Apply the rule to specific platforms.
- Message Type — Comments, direct messages, or both.
5
Write the auto-reply content. You can use placeholders like {{name}}.
6
Set the frequency limit (e.g., once per user per day) to avoid spam.
7
Toggle the rule active and click "Save".
Managing Rules
- Edit — Modify conditions or reply content at any time.
- Pause/Resume — Temporarily disable a rule without deleting it.
- Delete — Remove rules you no longer need.
- Test — Preview how your auto-reply will look before enabling it.
Note: Use auto-reply responsibly. Over-automation can feel impersonal. Review your auto-replies periodically to ensure they remain helpful and appropriate.
Best Practices
- Create auto-replies for frequently asked questions like business hours, pricing, or location.
- Use keywords that are specific to avoid false triggers.
- Always include a human alternative — let users know they can reach a real person.