The Inbox brings all your social media messages and comments into one unified view. You can reply to comments and DMs across Instagram, Facebook, X (Twitter), LinkedIn, and other platforms without switching between apps.
Accessing the Inbox
Click Inbox from the left sidebar. All incoming messages and comments are displayed in a chronological feed.
Filtering Conversations
- Platform Filter — View messages from specific platforms.
- Status Filter — Show all, unread, or archived conversations.
- Search — Find specific messages by keyword or sender name.
Replying
1
Click on any message or comment to open the reply panel.
2
Type your response in the text box. You can use Saved Replies for quick responses.
3
Click "Send" to post your reply directly to the social platform.
Managing Conversations
- Archive — Move resolved conversations out of your main view.
- Assign — Assign conversations to team members for follow-up.
- Mark as Unread — Flag conversations for later review.
Tip: Set up notifications for new messages so you never miss an important inquiry. Configure notification preferences in Settings.